Cb2 Privacy Policy — User Information Protection
Your privacy is our priority. This policy clearly explains how cb2 collects, uses, stores, and protects your personal information as a user of our platform in Malaysia.
Effective date: 1 January 2026
Information We Collect
When you register and use the cb2 platform, we collect several categories of information to ensure our services run smoothly and securely for you.
Account information
This includes your full name, email address, mobile number, date of birth, and password provided during registration. This information is used to verify your identity and manage your cb2 account.
Device & browser information
We automatically record technical information such as device type, operating system, browser version, IP address, and screen resolution. This data helps us optimise the user experience, particularly for mobile users in Malaysia.
Payment information
To process deposits and withdrawals in Malaysian Ringgit (MYR), we collect transaction information including the payment method used, transaction amount, and reference number. Full card or bank account details are not stored on cb2 servers — they are handled directly by recognised payment processors.
Usage data and cookies
We use cookies and similar tracking technologies to understand how you interact with our platform — pages visited, session duration, buttons clicked, and navigation paths. This helps us improve the interface and deliver a more relevant experience.
How Your Information Is Used
Cb2 uses the information collected solely for legitimate purposes related to providing our services to you. The main purposes for data use are as follows:
- Account management — processing registration, login, identity verification, and account recovery.
- Transaction processing — verify MYR deposits and withdrawals, and maintain accurate financial records.
- Platform security — detect suspicious activity, prevent fraud, and protect the integrity of the cb2 system.
- Service improvements — analyse usage data to improve platform performance, interface, and content.
- Service communications — send account-related notices, policy updates, and important technical information.
- Legal compliance — comply with applicable laws and regulations in Malaysia where required.
Cb2 will not use your information for third-party marketing purposes without your explicit consent.
Cookies & Activity Tracking
The cb2 platform uses cookies — small text files stored on your device — for a range of essential functions. There are two main categories of cookies we use:
Essential cookies
These cookies are required for core platform functions such as maintaining your login session, remembering your language preference, and keeping each session secure. Without them, the platform will not function properly.
Analytics cookies
These cookies help us understand how users interact with cb2 — which pages are visited most, average session duration, and general navigation patterns. This data is collected in aggregate and is not used to identify individual users.
You can control or block cookies through your browser settings. However, blocking essential cookies may affect platform functionality. Please refer to your browser's help guide for more information on managing cookies.
Data Storage & Security
All personal information you provide to cb2 is stored on secure servers protected by industry-standard encryption technology. We use SSL protocols to ensure that all data transmitted between your device and our servers cannot be intercepted or read by unauthorised parties.
Access to user data within cb2's internal teams is restricted on a need-to-know basis. Only staff who require access to perform their service duties are permitted to view personal user information, and all such access is regularly audited.
Your account information is retained for the duration your account remains active, and for set period following account closure to meet legal and accounting requirements. Once data is no longer needed, it will be securely deleted or anonymised.
Third-party sharing
Cb2 does not sell, rent, or share users' personal information with third parties for marketing purposes. Information may only be shared with trusted payment processors to facilitate your MYR transactions, or with the relevant authorities where required by applicable Malaysian law.
Your Rights as a cb2 User
As a cb2 platform user in Malaysia, you have the following rights regarding your personal information:
You have the right to know what personal information we hold about you and how it is used. Contact our support team to request a copy of your data.
If your information is inaccurate or incomplete, you can update it through your account settings or by contacting our team.
You may request the deletion of your account and personal data, subject to record-keeping requirements prescribed by law.
In certain circumstances, you may request that we restrict the processing of your data while a related issue is being resolved.
To exercise any of the above rights, please contact the cb2 support team by email at [email protected]. We will process your request within a reasonable timeframe in accordance with applicable legal obligations. For common questions, you may also refer to the FAQ page us.
Policy Updates & How to Contact Us
Privacy policy updates
Cb2 reserves the right to update or amend this privacy policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any significant changes will be communicated to users via a notice on the platform or to their registered email. The new effective date will be stated at the top of this page.
Continued use of the cb2 platform after policy changes are published will be considered acceptance of the updated terms. We encourage you to review this page periodically.
Contact us about privacy
If you have any questions, concerns, or requests regarding this privacy policy or how we handle your data, please contact us:
- Email: [email protected]
- Help Centre: cb2 FAQ
Our team will endeavour to respond to privacy-related enquiries in a timely manner. This policy forms part of cb2's commitment to operating transparently and responsibly in Malaysia.
Other Questions About Your Account?
The cb2 team is here to assist you with any questions related to privacy, your account, or platform usage.